Privacy Policy - NiyoGen | AI Agent Platform Data Protection & Privacy

1. Introduction

Welcome to NiyoGen Pvt Ltd ("NiyoGen", "we", "us", "our"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard data related to your use of our websites, applications, APIs, or other services ("Services").

By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

2. Information We Collect

We collect personal and technical information necessary to provide and improve our Services, including:

Contact details (name, email address, phone number)
Account information (username, password, profile data)
Usage logs (API calls, feature usage, timestamps)
Cookies and similar tracking technologies
Device information (IP address, browser type, operating system)

3. How We Use Your Information

We use collected data to:

Operate, maintain, and enhance our Services
Process payments and manage subscriptions
Authenticate access and verify user identity
Communicate updates, notifications, and support responses
Comply with legal obligations and enforce our Terms & Conditions
Analyze usage patterns and improve user experience

4. Disclosure of Information

Information may be shared with service providers, during business transfers, or as required by law. We may disclose your information to:

Third-party service providers (e.g., payment processors like Stripe, hosting providers)
Business partners or acquirers in the event of a merger, acquisition, or asset sale
Law enforcement or regulatory authorities when legally required
With your explicit consent for specific purposes

Important: NiyoGen is not responsible for the data practices of third-party integrations or linked sites. Please review their privacy policies separately.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards, including encryption and access control, to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. Use of the Services is at your own risk.

6. Data Retention

We retain data as long as necessary for contractual, legal, or operational purposes. Data is securely deleted or anonymized when no longer required, unless a longer retention period is mandated by law or regulation.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

Access: Request a copy of your personal data
Correction: Update inaccurate or incomplete information
Deletion: Request deletion of your data (subject to legal obligations)
Withdrawal: Withdraw consent where processing is based on consent
Objection: Object to certain uses of your data

To exercise these rights, please contact us at api@niyogen.com or support@niyogen.com.

8. Cookies and Tracking

We use cookies and analytics tools (such as Google Analytics) to operate and personalize our Services, understand user behavior, and improve performance.

Types of cookies we use:

Essential cookies: Required for basic site functionality
Performance cookies: Help us understand how visitors use our site
Functional cookies: Enable personalized features and preferences

You can disable cookies in your browser settings, though this may limit functionality and your ability to use certain features of our Services.

9. Children's Privacy

Our Services are not intended for users under 13 years old. We do not knowingly collect personal information from children. If you believe a child's information has been collected, please contact us immediately at api@niyogen.com for deletion.

10. International Data Transfers

Your data may be stored or processed on servers located outside your home country, including in jurisdictions with different data protection laws. We ensure adequate protection through contractual and organizational safeguards, including standard contractual clauses and security measures.

11. No Warranty / Limitation of Liability

The Services are provided "as is" and "as available." NiyoGen makes no warranties of any kind, express or implied, regarding:

Uninterrupted or error-free operation
Accuracy, reliability, or completeness of data
Security of data transmission or storage

NiyoGen shall not be liable for any damages, data loss, or service interruption. Use is at your own risk.

12. Governing Law and Jurisdiction

This Policy is governed by the laws of Sri Lanka or Singapore, as applicable, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Colombo or Singapore, depending on the registered jurisdiction of the contracting entity.

13. Changes to This Policy

We may update this Policy at any time without prior notice. The revised version will be effective upon posting on our website. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Us

NiyoGen Pvt Ltd

Email: api@niyogen.com | support@niyogen.com

Website: https://www.niyogen.com

Registered Address: [Insert Company Address]