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Privacy Policy

Last Updated: December 10, 2024

1. Introduction

This Privacy Policy ("Policy") describes how Niyogen PTE LTD ("Company", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use the AgentHub platform located at https://market.niyogen.com (the "Service").

IMPORTANT: This Service is provided by Niyogen PTE LTD under Singapore jurisdiction. By using our Service, you consent to the data practices described in this Policy.

Please read this Privacy Policy carefully. If you do not agree with the practices described in this Policy, you should not use our Service.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, password)
  • Billing and payment information (processed through third-party payment processors)
  • Usage data and analytics
  • Agent download and purchase history
  • Communication preferences
  • Google OAuth tokens (if you sign in with Google)
  • IP address and device information
  • Cookies and tracking technologies

We may also automatically collect certain information about your device and how you interact with our Service.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and fraud
  • Comply with legal obligations and enforce our Terms
  • Send marketing communications (with your consent)

We do not sell your personal information to third parties. We may share your information only as described in this Policy.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You acknowledge and agree that you provide your information at your own risk.

5. Data Sharing and Disclosure

We may share your information in the following circumstances:

  • With service providers who perform services on our behalf (payment processors, hosting providers)
  • When required by law or to respond to legal process
  • To protect our rights, property, or safety, or that of our users
  • In connection with a business transfer (merger, acquisition, etc.)
  • With your consent or at your direction

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Your Rights

Subject to applicable Singapore law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability (where applicable)
  • Withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When we no longer need your personal information, we will securely delete or anonymize it, subject to any legal obligations to retain certain information.

9. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Service, you consent to the transfer of your information to Singapore and other jurisdictions where we operate.

10. Children's Privacy

Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law provisions.

© 2024 Niyogen PTE LTD. All rights reserved.